lonnie
Your account

Delete your Lonnie account

Delete without a retention offer or cancellation trap. The request starts immediately and cannot be undone.

Version 1.1.0Last updated 17 July 2026

Delete in the app

  1. 1
    Open Lonnie

    Go to You, then open Settings.

  2. 2
    Choose Delete account

    Review what will be removed and the store-subscription notice.

  3. 3
    Confirm deletion

    Tap Delete my account. A successful request signs you out.

Request deletion without the app

Email support@getlonnie.com from the address on the account, or include the account phone number. We verify the request to avoid deleting someone else's account and complete valid requests within 30 days, usually sooner.

What is removed

  • Account, profile, avatar, bio, preferences and optional social links.
  • Trips, itineraries, collaborative plans, logistics, activities, invitations and memberships.
  • Matches, messages, reviews and AI-concierge conversations.
  • Emergency contacts, SOS and check-in data, and live-location shares.
  • Shared-expense records, entitlement profile and private account files.

Timing and limited retention

An automated backstop completes any remaining account and private-storage purge within 24 hours. Limited safety, moderation, consent, fraud-prevention or legal records may be retained for their documented period with direct identifiers detached or de-identified where appropriate. These records are not used for marketing.

Identity documents

Stripe Identity captures the document and selfie. Lonnie's normal verification flow does not download either image and does not store a passport, licence or ID-card number. Any object sent to Lonnie's quarantine path is removed by an automated 24-hour reaper unless preservation is legally required.