Sign-in and verification
Include the phone number on the account and a screenshot with sensitive details hidden.
Support that gets to the point.
Tell us what happened, what you expected, and the device you are using.
Email supportsupport@getlonnie.comSafety or harmful behaviour
Use Report harm in the app for urgent Trust and Safety review. Contact local emergency services first in an emergency.
Subscriptions
Include your platform, purchase date and store order reference. Never email card or bank details.
Privacy and account data
Ask for access, correction, export or deletion. We verify requests before changing an account.
Immediate danger
Contact Trust and SafetyUse local emergency services first.
Lonnie's safety tools are best-effort aids and do not dispatch police or ambulance.